Pricing & Plans

For Production and Enterprise plans, our pricing aligns with your physical footprint. You pay a base license fee plus a fee for each active digital workstation (tablet) on the shop floor.

• Scalable: If you start with 5 machines, you pay for 5. If you expand to 50, the system scales with you.
• Unlimited Users: We do not charge per user seat. You can have unlimited operators, managers, and finance staff accessing the platform.

Yes. The Lean Pro tier is designed to replace your physical whiteboards and paper safety forms immediately. It requires no hardware integration with your machines. You can start a trial, digitize your morning stand-ups, and start logging safety incidents in minutes.

• Lean Pro: Can be live in < 48 hours.
• Production: Typically 2-4 weeks per site. We provide "Train the Trainer" resources and assist with configuring your Master Data (Parts, Assets, Users).
• Enterprise: We offer managed onboarding sprints with a dedicated Customer Success Manager to handle multi-site rollouts.

We are 100% hardware agnostic to minimize your Capital Expenditure (CapEx).

• Operators: Any standard tablet (iPad, Android, Surface) or Touchscreen PC running a modern browser.
• Teamboards: Any 4K Smart TV with a browser, or a standard TV connected to a low-cost mini-PC stick (e.g., Intel NUC).
• Scanners: Any standard Bluetooth/USB barcode scanner works for our "Scan-to-Load" features.

We understand factories are fast-paced. We built a specific "Job Unwind" feature. If a job is accidentally marked complete, an Admin can reverse the transaction to its previous state without corrupting your data history. Admins can also manually override production quantities/times if needed.

Yes. Every workstation has an SOP Station button. This gives operators one-click access to PDF Standard Operating Procedures and Video Instructions relevant to the specific job or asset they are working on.

The system supports both single-piece flow and Batch Processing. Operators can load multiple jobs into a single run, and the system will allocate production time and consumables across the batch appropriately.

Yes. The Consumables feature allows operators to log material usage (e.g., films, chemicals, raw materials) directly against the job ID during production.

We move beyond simple data entry. When an incident is reported, our AI Root Cause Engine analyzes the description and automatically suggests categories for a Fishbone Diagram (Man, Machine, Method, etc.). It also includes an AI 5-Whys Generator to help your safety team drill down to the root cause faster.

Yes. We enforce a strict Document Lifecycle (Draft → Review → Publish).

• Live documents cannot be edited on the fly; they must go through a formal revision process.
• The system maintains a full history of previous versions for audit purposes.

The system auto-generates a Weekly Quality Report containing a 6-Week Pareto Analysis to highlight your top defect trends. You can drill down into defects by User, Asset, Part Number, or Process, ensuring you know exactly where and why waste is occurring.

Yes. Our Inbound Automation module uses AI to scan PDFs of Purchase Orders and Delivery Notes.

• Smart Extraction: It automatically pulls Part Numbers, Quantities, Batch Codes, and Serial Numbers.
• Verification: We provide a split-screen UI (Scan on Left / Data on Right) so your team can verify accuracy in seconds before creating the job.

Yes. The Inbound module specifically maps incoming Batch and Serial numbers to the created production jobs, ensuring full traceability from the moment goods arrive.

We include a dedicated Invoicing Workstation view.

• Order-Centric: Unlike the shop floor (which cares about Jobs), this view groups work by Purchase Order.
• Cost Analysis: Finance teams can see the total production cost vs. sales value per order in real-time.
• Billing Trigger: A "Mark Complete" workflow signals to your ERP/Finance team that the order is ready to be invoiced.

Yes. The Dashboard features Throughput Analysis, tracking the "Rolling 7-Day Value" (£/$) of production output versus your targets.

The system creates an automated Feedback Loop.

• Weekly Reports: It auto-generates a PDF Performance Report for every employee.
• Benchmarking: It compares their Units Per Hour (UPH) and First Time Right (FTR) scores against the Business Average and Targets.
• Digital Sign-Off: There is a built-in workflow for Managers and Employees to digitally sign and acknowledge the performance review.

Yes. You can configure Morning, Late, and Night shifts. The People Module visualizes headcount planning and creates heatmaps of absenteeism trends to help you manage staffing levels effectively.

We provide regional data residency to ensure compliance with local data protection regulations:

• Europe: Data hosted in Germany
• United Kingdom: Data hosted locally in the UK
• United States: Data hosted in US region

These are the only regions currently supported. We maintain strict data sovereignty, ensuring your manufacturing data remains within your chosen jurisdiction.

We are fully GDPR compliant and track extensive activity across the platform for audit and compliance purposes.

Our system maintains comprehensive audit trails of all user actions, data modifications, and system events, ensuring you can meet regulatory requirements and internal governance standards.

Our backup and retention policies scale with your plan:

• Enterprise: Hourly backups with 1-year retention
• Production: Daily backups with 6-month retention
• Lean Pro: Daily backups with 30-day retention

All backups are encrypted and stored in geographically redundant locations within your chosen region.

Yes. SSO is available for Enterprise customers and is implemented by our customer support team during onboarding. This allows your team to use existing corporate credentials to access the Bulk platform, streamlining authentication and improving security.

Yes. Enterprise customers have access to advanced role customization beyond the standard Operator, Manager, and Finance roles.

You can create custom roles with fine-grained permissions tailored to your organizational structure, ensuring each user has access only to the modules and data they need. This includes controlling access to specific sites, production lines, financial data, and administrative functions.

Yes. We support Google Authenticator MFA for all user accounts. This provides an additional layer of security, ensuring that even if credentials are compromised, your manufacturing data remains protected.

Security is fundamental to our platform architecture:

• Cloud Native: Hosted on secure enterprise-grade infrastructure with industry-leading uptime.
• Comprehensive Audit Trails: The system logs all user actions, edits, and data movements for security monitoring and troubleshooting.
• Role-Based Access Control: Strict permissions ensure operators cannot access Finance data, and only authorized personnel can approve Safety documents or modify system configurations.
• Data Encryption: All data is encrypted in transit and at rest.
• GDPR Compliance: Full compliance with European data protection regulations.

Our support SLA scales with your plan tier:

• Lean Pro & Production: 24-hour response time SLA during business hours
• Enterprise: 45-minute response time at peak times with 24/7 coverage and a dedicated account manager

Enterprise customers receive priority escalation and direct access to senior technical resources for critical issues.

Enterprise customers receive premium support designed for mission-critical operations:

• Dedicated Account Manager: A single point of contact who understands your business and operations
• Direct WhatsApp Groups: Immediate support channel for urgent issues and quick questions
• 24/7 Coverage: Round-the-clock technical support with 45-minute response times at peak
• Priority Escalation: Fast-track access to engineering team for complex issues
• Quarterly Business Reviews: Strategic check-ins to optimize platform usage

Yes. The Enterprise plan includes our Multi-Entity Architecture. You can toggle between different sites (e.g., "Factory A" vs. "Factory B") from a single HQ login, allowing for centralized benchmarking and user management.

This enables you to compare performance across locations, standardize processes, and maintain consistent governance while respecting site-specific operational needs.

Yes. Enterprise clients get full access to our integration capabilities:

• REST API: Complete read/write access to operational data for bidirectional ERP synchronization
• Webhooks: Real-time event triggers for immediate ERP updates (e.g., "Job Completed" → Update ERP Inventory, "Order Ready" → Trigger Invoice)
• Data Warehousing: Raw data feeds compatible with PowerBI, Tableau, and other BI tools

Our team can assist with integration planning and provide API documentation and sandbox environments for testing.

Absolutely. We believe in complete data ownership and portability:

• Self-Service Export: Export your data anytime through the platform (CSV, JSON formats)
• Full Database Export: Our customer support team can provide complete database exports upon request
• 100% Support: We fully support customer transitions and understand that extensive digitalization isn't right for every business
• No Lock-In: No penalties or restrictions on data export

Your data is your data. We'll help ensure a smooth transition if you decide to move to a different solution.

Enterprise customers are strategic partners in our platform evolution:

• Product Roadmap Access: Visibility into our future development pipeline and upcoming features
• Platform Influence: Direct input on new modules, features, and platform direction
• Early Access Program: Beta access to new features before general release
• Custom Development Consideration: Your specific needs may influence platform capabilities that benefit the entire community
• Strategic Partnership: We view Enterprise clients as long-term partners, not just customers

Your operational challenges help shape the future of manufacturing digitalization.